Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please email tradetuan@gmail.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at tradetuan@gmail.com.

Shipping origin
All orders ship from the United States.

Return shipping
The customer is responsible for paying return shipping costs, unless the item is defective or you received the wrong item, in which case we will cover the return shipping.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged or defective items must be reported within 7 days of delivery and include photos of the item and packaging.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items) and clearance items. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-10 business days after we receive the item. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you have any questions about your refund, please contact us at tradetuan@gmail.com.

Odnows is operated by QH DEVELOP LIMITED (Business Registration Number: 76059899).

Registered and business address: ROOM 510, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, KOWLOON, HONG KONG.

Email: tradetuan@gmail.com
Phone: +86 178 5420 0603